Questions? We're here to help.

Claimable^® is designed for companies that, directly or indirectly, deal with, keep records, or manage claims.
This includes, but is not limited to:

• Claims management companies
• Insurance companies
• Property repair contractors
• Lawyers
• Insurance brokers
• Adjusters
• Logistics companies
• Service providers
• Retailers (warranties)
• Cargo Shipping Companies
• Admins and HR
• Car Hire and Fleet Managers

You can read more about who Claimable is for here

Claimable is available in pre-defined configurations as outlined on our pricing page, but there is a limited amount of customisation available, depending on your needs.

If you have specific requirements, please get in touch so we can discuss these further.

Claimable supports any claim type, from straightforward, low-effort claims to more niche and complex industry-specific cases thanks to a variety of customisation options.

Claimable allows you to customise the list of claim and incident types, along with other parts of your account such workflows and message templates, to accommodate different industries and claims processes.

If you have specific requirements, please get in touch so we can discuss these further.

Yes, thanks to our API and Zapier integration, Claimable can connect and synchronise data with other systems and tools your company uses. You can, for example, build custom workflows or send data from Claimable into BI systems in a few clicks with no need to write any code, via no-code tools such as Zapier.

Your development team can also directly use our API to develop custom integrations.

You can read more about it in our Developer Hub or just get in touch to discuss further.

We pride ourselves on offering simple and transparent pricing to cater to different business needs. We offer a 14-day free trial and there are no setup fees or hidden costs.

See our pricing page for more details on what is included.

Claimable is ready-to-use software and setting up your account is simple and quick, without the need for long projects or unnecessary costs.

When you request a trial, your account is manually customised to suit your use case and our onboarding team is available during the trial period to ensure that your account meets your specific needs and aligns with your claim process.

Most customers complete the setup and fully start using Claimable within the 14-day free trial period.

Claimable is ready-to-use software and setting up your account is quick and simple.

You will just need to request a free trial, wait for our confirmation email and create a password to log in to your dedicated company Claimable account.

Once you log into your Claimable account, to convert to a paying customer, click "Upgrade" in the profile menu (top-right corner) and choose the price plan that best fits your business.

Your first 14 days remain completely free, so you can use the trial period to familiarise with Claimable.

Yes. Provided you can send us your legacy claims in the required format, our team will be able to automatically import your data as a one off task, free of charge. Alternatively, you can also use our API and Zapier integration to import existing claims.

Just contact us via our in-app chat or emailing [email protected] and we will be happy to help!

Yes. Claimable supports SAML SSO for customers on our Established price plan.

You can read more about SAML SSO or contact support to configure SSO for your company.

We accept payment by credit/debit, and accept all major brands.

Our UK customers also have the option of paying by Direct Debit.

For customers in the UK and in the EU, UK VAT @ 20% will be charged.

For customers outside the UK and EU, no VAT will be charged.

Because Claimable is web-based, you can access it from anywhere in the world, provided you have internet access.

Therefore, there are no geographical limits although Claimable is currently in English language.

Yes, Claimable is available in the US. Claimable has been offering claims management software across North America since 2013 and the region has become one of our biggest markets outside of the UK.

To support our North American-based customers we offer:

• Pricing in USD to avoid FX fluctuations
• 24x7 support
• US & Canadian public holidays recognition
• Security standards designed to meet HIPAA and SOC 2 security and data protection requirements
• US time zones
• USD and multi-currency support for claims financials
• US date format
• US terminology
• US paper sizing support to generate letters and documentation
• Spanish language

Yes, Claimable is available in Australia and New Zealand. Claimable has been offering claims management software to Australian and Kiwi customers since 2015.

To support Australian and New Zealand-based customer we provide:

• 24x7 support
• Australian & NZ public holidays recognition
• Security standards designed to meet Australian Privacy Principles and NZ Privacy Act requirements
• AUD and multi-currency claims support
• Local terminology
• Australian & NZ time zones
• A4 paper sizing to generate documents and letters

We offer a no-commitment, 14-day free trial providing full access to all of Claimable's features.

We encourage anyone interested in Claimable to take advantage of the trial to understand how you can benefit from it. The trial gives you access to our in-app support chat where you can speak with our team (real humans from Claimable HQ, not bots!) and ask any questions you may have.

If needed, we can also arrange a demo or a Q&A session to help you make the most of Claimable. Just contact us at [email protected] or use the chat and we will be happy to help.

Yes, we offer support and we believe in the importance of friendly and knowledgeable service to ensure our customers use Claimable successfully!

We take pride in providing ongoing and easily accessible support via our in-app chat. Our in-app chat allows you to communicate directly with the team at Claimable HQ (no bots involved!) and get answers promptly.

Claimable is an affordable and easy-to-use claims management platform that helps you process claims efficiently, reduce paperwork and communicate with claimants and stakeholders.

Thanks to Claimable you can streamline your workflow while keeping all relevant information, documents and communication well-organised under the specific claims.

There are many more reasons why Claimable can help your claim process, which you can read about in our blog post: Why should I use Claimable to manage my claims?

Yes, we have a proven uptime of 99.99%. If we do need to perform maintenance, we will notify you in advance to minimise any disruption.

Yes, we maintain multiple backups and our platform operates with a high level of redundancy to minimise risk to your business.

No, we handle all that for you! Claimable is a fully hosted application, so there is no need for expensive hardware. In fact, all you need is an internet connection and a modern web browser.

Yes. Your data is safely stored in our platform, but you retain ownership of it at all times. If you do require a copy, we will be happy to provide this.

We have strict access control policies to ensure your data is protected. You can specify detailed privileges for every user on your account.

Yes, Claimable will be fully GDPR compliant by the enforcement date on 25th May 2018.

You can read more about the GDPR in our help article The GDPR Explained.

Claimable implements security by design and we are committed to keeping your data secure by continuously improving our security strategy. The team at Claimable adopts security best practices throughout our product development lifecycle and day-to-day operations.

You can read more about how we maintain high-security standards in our Security at Claimable article.

We use a combination of industry-leading data centres including Rackspace and Amazon, who operate to PCI-compliant standards.

No, Claimable is a cloud-based SaaS product and, therefore, it can't be hosted on-premise or in your own data center.

Claimable is fully hosted and managed by us and our prices include all support and maintenance.

Yes! You can download our Brand Resources pack here which includes versions of our logo along with our Brand Guidelines.