Lorega are a Lloyd’s MGA selling a range of insurance products which provide the policyholder with an independent Chartered Loss Adjuster, in the event of a claim.
Insurance claims can be both complex and time consuming. Getting a claim settled is about knowing what to do and having the right information to give the insurance company. Lorega’s chartered loss adjusters specialise in this and provide practical advice to help reduce Liverpool Street the impact of a loss. They organise remedial work, obtain replacement goods and help to settle claims quickly.
Settling claims quickly and smoothly
Lorega use Claimable Enterprise to greatly enhance their claims workflow and to facilitate the swift and efficient settlement of claims all over the UK. This includes document storage, organisation of emails, automatic customer correspondence, KPI monitoring and the capturing of customer satisfaction ratings.
Using Claimable has allowed Lorega to significantly increase their claims handling capacity, and to maintain a high level of customer satisfaction.
Lorega’s customers repeatedly praise the speed with which their claims get settled and the proactive approach to communication.
A long-term partnership
Lorega and Claimable work together to continually enhance Lorega’s implementation of Claimable Enterprise, the flexibility of which is allowing Lorega to support a growing number of insurance products, and handle ever-increasing volume, with the same human resources.